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REFUND POLICY

A Legal Disclaimer

Last Updated: May 17, 2024

 

The information provided in this Return Policy is for general informational purposes only and does not constitute legal advice. While we strive to ensure the accuracy and completeness of the information, LHMT, LLC makes no guarantees and assumes no responsibility for any errors or omissions. Return policies are subject to change at any time without notice. We recommend that you consult with a qualified legal professional to ensure that your return policy complies with all applicable laws and adequately protects your business and your customers.

Refund Policy

At LHMT, LLC ("we," "us," or "our"), we strive to provide high-quality products and excellent customer service. However, we understand that there may be occasions when you need to return an item. Please read our return policy carefully to understand your rights and obligations when returning products purchased from our website, lhmt.us (the "Site"). By making a purchase on our Site, you agree to the terms of this return policy.

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Time Frame: You have 30 calendar days from the date of purchase to return an item.

  • Non-Returnable Items: Certain items are not eligible for return, including but not limited to perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

2. No Exchanges

As a small and newly starting business, we are not able to accept exchanges at this time. We appreciate your understanding and support as we grow.

3. Return Process

  • Step 1: Contact Us: Before returning an item, please contact our customer service team at info@lhmt.us to initiate the return process. Provide your order number and the reason for your return.

  • Step 2: Ship Your Return: Once your return is approved, send your item to the following address at your own expense. LHMT, LLC will not fund return shipping costs.

  • Return Address:

  • LHMT, LLC
    307 W 38th St
    16th Floor PMB 482
    New York, NY 10018
    United States

  • Step 3: Inspection and Processing: Upon receipt of your returned item, we will inspect it to ensure it meets our return eligibility criteria. Refunds are subject to the discretion of LHMT, LLC and we reserve the right to deny a refund based on certain scenarios, such as:

    • The item is not in its original condition, is damaged, or missing parts for reasons not due to our error.

    • The item is returned more than 30 days after delivery.

4. Refunds

  • Approval: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer's policies.

  • Partial Refunds: In some cases, only partial refunds may be granted (if applicable).

  • Denied Refunds: If your return is denied, we will notify you of the decision via email. You may choose to have the item shipped back to you at your own expense.

5. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund.

6. Contact Us

If you have any questions or concerns about your return, please contact us at:

 

info@lhmt.us
 

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